Skip to main content
FAQ - MUSUBI KILN Help Center home page

Help Center

  • Submit a request

Hi, how can we help?

Search

Customer FAQ

About Rewards Program (2)

  • How to refer friends to earn rewards? How to refer friends to earn rewards?
  • How to use points for purchase How to use points for purchase

Most Asked Questions (18)

  • Can I add items before my order is shipped? Can I add items before my order is shipped?
  • Can you provide Furoshiki wrapping individually? Can you provide Furoshiki wrapping individually?
  • I can't find gift wrapping option. Is that available? I can't find gift wrapping option. Is that available?
  • Can you put a gift message card? Can you put a gift message card?
  • Do you accept PayPal payments? Do you accept PayPal payments?
  • How can I change the billing address? How can I change the billing address?

See all 18 articles

Our Products (11)

  • How can I find the size and capacity of the items? How can I find the size and capacity of the items?
  • Are all Donabes(Clay-Pots) induction compatible? Are all Donabes(Clay-Pots) induction compatible?
  • Can dishes be used in the oven? Can dishes be used in the oven?
  • Do you sell gift cards? Do you sell gift cards?
  • How to care for my tableware? How to care for my tableware?
  • Can I purchase the set products individually? Can I purchase the set products individually?

See all 11 articles

Defective Products, Exchanges, and Returns (4)

  • I want to return my order. I want to return my order.
  • I want to exchange my product.  I want to exchange my product. 
  • When will I receive a refund? When will I receive a refund?
  • There was damage to the product I received. There was damage to the product I received.

Shipping and Delivery Charges (6)

  • How can I get a discount on shipping fee? How can I get a discount on shipping fee?
  • Where will my order be shipped from? Where will my order be shipped from?
  • What international shipping services can I use? What international shipping services can I use?
  • How long does it take for Pre-order items to be shipped? How long does it take for Pre-order items to be shipped?
  • Will my package be packed safely? Will my package be packed safely?
  • How can I check my order status? How can I check my order status?
FAQ - MUSUBI KILN
日本語