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Customer FAQ
About Rewards Program
(1)
How to use points for purchase
Most Asked Questions
(19)
Where will my order be shipped from?
Can I add items before my order is shipped?
Can you provide Furoshiki wrapping individually?
I can't find gift wrapping option. Is that available?
Can you put a gift message card?
Do you accept PayPal payments?
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Our Products
(11)
How can I find the size and capacity of the items?
Are all Donabes(Clay-Pots) induction compatible?
Can dishes be used in the oven?
Do you sell gift cards?
How to care for my tableware?
Can I purchase the set products individually?
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Defective Products, Exchanges, and Returns
(4)
I want to return my order.
I want to exchange my product.
When will I receive a refund?
There was damage to the product I received.
Shipping and Delivery Charges
(6)
How can I get a discount on shipping fee?
Where will my order be shipped from?
What international shipping services can I use?
How long does it take for Pre-order items to be shipped?
Will my package be packed safely?
How can I check my order status?