Customer FAQ

About Rewards Program (1)

• How to use points for purchase

Most Asked Questions (19)

• What is store credit?
• Can I add items before my order is shipped?
• Can you provide Furoshiki wrapping individually?
• I can't find gift wrapping option. Is that available?
• Can you put a gift message card?
• Do you accept PayPal payments?

See all 19 articles

Our Products (11)

• How can I find the size and capacity of the items?
• Are all Donabes(Clay-Pots) induction compatible?
• Can dishes be used in the oven?
• Do you sell gift cards?
• How to care for my tableware?
• Can I purchase the set products individually?

See all 11 articles

Defective Products, Exchanges, and Returns (4)

• I want to return my order.
• I want to exchange my product. 
• When will I receive a refund?
• There was damage to the product I received.

Shipping and Delivery Charges (7)

• CBP Form 5106 Guide: Creating or Updating an Importer Identity
• U.S. Customs and Duties Information
• Where will my order be shipped from?
• What international shipping services can I use?
• How long does it take for Pre-order items to be shipped?
• Will my package be packed safely?

See all 7 articles