At MUSUBI KILN, we accept returns within 10 days of the product’s arrival. To start a return, please contact our Concierge Team at:
Concierge Team：info@musubikiln.com
Return Conditions
To be eligible for a return, all of the following conditions must be met:
The return request is made within 10 days of delivery
The item is unused, in its original condition, and in its original packaging
The product box is free from damage, dents, or scratches
Returns or exchanges cannot be accepted if:
More than 10 days have passed since delivery
The item has been used
The packaging or product is damaged
Non-Returnable Items
The following items are not eligible for return or refund:
Gift cards
Products not listed on the MUSUBI KILN website
B2B (business-to-business) orders
Refund Process
Once we receive and inspect your returned item, we will notify you by email to confirm receipt and inform you whether your refund has been approved or declined.
If approved, the refund will be issued to your original payment method:
Credit/Debit cards: up to 30 days
PayPal: typically 3–5 business days
Shipping Costs & Fees
Refunds apply only to the product price
Shipping fees are non-refundable
Customers are responsible for both original and return shipping costs
Taxes, duties, and other local charges collected by customs are non-refundable
Customs Duties & Import Taxes
United States, United Kingdom, Canada and the European Union orders:
All customs duties and import taxes are included in the total price (Delivered Duty Paid).
If returned, the full product amount (excluding shipping) will be refunded.Orders outside the United States, United Kingdom, Canada and the European Union:
Local customs duties, import taxes, or other fees may be charged by the destination country.
As these fees are collected by local authorities, MUSUBI KILN cannot refund them.