If your item is defective or damaged, please kindly contact our Concierge Team for assistance.
We only replace items if they are defective or damaged. Items are considered damaged when received or defective within 30 days of arrival. Please be advised that this does not include unavoidable abrasion from the manufacturing process or delivery.
The arrival date will be recorded in our system when you sign for delivery. If you contact us after 30 days, we cannot confirm whether items were damaged or defective upon delivery, or whether they became damaged or defective due to use. Therefore, requests issued more than 30 days after arrival will be invalid.
If you would like to exchange it for the same item, please contact us via our web form or email us at info@musubikiln.com with photos that clearly show the issue. Once we confirm the condition of the items, we will issue a refund or exchange. Please note that we may only issue a refund if items cannot be prepared due to discontinuation or pending status.
Shipping costs for returns and redelivery will be covered by us if the products are defective or if you receive an incorrect product.
Concierge Team：info@musubikiln.com