We accept returns within 30 days of receipt.
The delivery date is recorded in our system once the delivery receipt is signed. If more than 30 days have passed since that date, we are unable to offer a refund or exchange.
To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.
What should I do if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us within 10 days of delivery and include clear photos of the affected item.
Once we confirm the issue, we will arrange a free replacement promptly. In this case:
We will cover all shipping costs
The replacement will be shipped as a free-of-charge replacement to avoid additional import duties
If the same item is out of stock or discontinued, we may offer a refund instead of a replacement.
What if I want to return an item for personal reasons?
If you wish to return an item due to a change of mind or personal circumstances:
You will be responsible for the return shipping cost
Only the product price is refundable
Shipping fees, customs duties, and other charges are non-refundable
The item must be returned in its original packaging
Shipping costs vary depending on size and weight. If these conditions are acceptable, we will provide you with the necessary return documents.
Important Return Notice
Please do not return items to our partner warehouse, as they are unable to accept returns. Items sent there may not be eligible for a refund.
Which items cannot be returned?
The following items are non-returnable:
Items purchased from other websites
B2B (business-to-business) orders
Gift cards
How do I start a return?
For all returns, we will provide the required documentation.
Please contact our Concierge Team for assistance at any time.
Concierge Team: info@musubikiln.com