Once your returned item is received and inspected, we will email you to confirm receipt.
You will also be notified whether your refund has been approved or declined.
If approved, your refund will be processed and automatically issued to your original payment method. Processing times may vary depending on your payment provider.
For example:
- Credit/Debit cards: refunds may take up to 30 days to appear
What costs are refundable?
- Refunds apply only to the product price
- Shipping fees are non-refundable
- Customers are responsible for both original shipping and return shipping costs
- Taxes, customs duties, and other fees paid at the time of purchase cannot be refunded
What should I do if I haven’t received my refund yet?
If you have not received your refund, we recommend the following steps:
- Check your bank account again
- Contact your credit card company or payment provider, as processing times may vary
Need help?
If you have any questions or concerns, please feel free to contact our Concierge Team at any time:
Concierge Team: info@musubikiln.com