Most Asked Questions

Thank you for considering our products as gifts for your friends and family. 

Before placing your order, please note the following regarding import duties and taxes.

In some countries and regions, such as Singapore and Hong Kong, customs duties or import taxes may be applied in accordance with local regulations. These charges are generally the responsibility of the recipient and are collected at the time of importation.

Please note: for the United States, the United Kingdom, Canada, and the European Union, all orders are shipped Delivered Duty Paid (DDP), so customs duties and import taxes are already included in the price and the recipient will not be charged on delivery.

To help avoid any unexpected payments for the recipient, we recommend the following options:

• Ship to Your Own Address
  Have the order delivered to your home first, and then arrange shipment to the recipient separately.
• Inform the Recipient in Advance
  Let the recipient know that customs duties may apply upon delivery and discuss how payment will be handled.

Yes, the shipping address can be changed as long as your order has not yet been packaged.

If you need to update the delivery address, please contact our Concierge Team as soon as possible with the new address.