Most Asked Questions

Unfortunately, due to our partner distribution center's system, we cannot wrap your items separately. 

We will wrap everything together in a single Furoshiki wrapping cloth. If you would like, you can purchase additional Furoshiki from our store and wrap it yourself.

Gift Wrapping Policy

Please don't worry- your item will be carefully enclosed within a single furoshiki wrapping for all the items together. Please have a look at the following page for more about our furoshiki wrapping style.

Thankfully, if there are many items in your order, we may not be able to wrap them all together. In that case, we will enclose a  Furoshiki to the package.

Japanese Style Gift Wrapping - We wrap your order in Furoshiki with all our heart:

Unfortunately, we don't offer any message card service. However, we can put your message on the MEMO column of the "Shipment details" sheet, the only document we include in the package. Please refer to the following sample, and please send us your order number and the message you would like to add to the following e-mail address.

We will wrap your products with Furoshiki (wrapping cloth).
Please note that the color of the Furoshiki is automatically selected by our partner warehouse and you cannot choose it.

Can you wrap the products individually in my order?

We do not offer individual product wrapping. If you wish to have an products wrapped individually, you will need to split your order, but please note that the total cost of shipping may be higher in this case.
If the total volume of products in your order is too large, we will send your order without wrapping and put one Furoshiki into the box. Please note that due to the system of our distribution center, we are unable to inform you in advance about the detail of wrapping.

If you would like to wrap your items individually, we recommend that you purchase additional furoshiki and wrap them yourself. It is not difficult to tie a Furoshiki, and wrapping it yourself will make the gift more warm and thoughtful. In Japan, there is a culture that a special power dwells in the knot that is made while thinking about your precious people.

You can purchase a Furoshiki from below.

If your order has not been packed yet, you can cancel the order and get a full refund in a while. If you wish to cancel, please contact us as soon as possible.

If your order has already been packed, you are not able to cancel it any more, yet you can return your items instead. Unfortunately, your original shipping cost cannot be refunded unless the return was caused by our error. Please check our refund policy below.