Most Asked Questions

Unfortunately, due to our partner distribution center's system, we cannot wrap your items separately. 

We will wrap everything together in a single Furoshiki wrapping cloth. If you would like, you can purchase additional Furoshiki from our store and wrap it yourself. Thank you in advance for your understanding.

Gift Wrapping Policy

Please don't worry- your item will be carefully enclosed within a single furoshiki wrapping for all the items together. Please have a look at the following page for more about our furoshiki wrapping style.

Thankfully, if there are many items in your order, we may not be able to wrap them all together. In that case, we will enclose a Furoshiki to the package.

Japanese Style Gift Wrapping - We wrap your order in Furoshiki with all our hearts:

Unfortunately, we don't offer any message card service. However, we can put your message on the MEMO column of the "Shipment details" sheet, the only document we include in the package.

Please refer to the following sample, and send us your order number and the message you would like to add to the following e-mail address.

*Please note that due to our warehouse system, we cannot modify your order/shipment information(including adding your message) once the order has been packed.

We will wrap your products with Furoshiki (wrapping cloth).
Please note that the color of the Furoshiki is automatically selected by our partner warehouse and you cannot choose it.

Can you wrap the products individually in my order?

We do not offer individual product wrapping. If you wish to have products wrapped individually, you will need to split your order, but please note that the shipping fee will be charged per order.
If the total volume of products in your order is too large, we will send your order without wrapping and put one Furoshiki into the box. Please note that due to the system of our distribution center, we are unable to inform you in advance about the details of wrapping.

If you would like to wrap your items individually, we recommend that you purchase additional furoshiki and wrap them yourself. It is not difficult to tie a Furoshiki, and wrapping it yourself will make the gift more warm and thoughtful. In Japan, there is a culture in that a special power dwells in the knot that is made while thinking about your precious people.

Here is our Furoshiki collection page:

***Please do not press the "Yes" button until the order gets actually canceled.***

If your order has not been packed yet, you can cancel the order and get a full refund in a while. If you wish to cancel, please contact us as soon as possible.