Shipping and Delivery Charges
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Will I have to pay customs duties or import taxes when shipping to the EU?
No, you won’t. All orders to the EU are shipped Delivered Duty Paid (DDP).
This means that customs duties and import taxes are already covered, so the price you see is the final price. No hidden fees, no surprises.
Please note: This applies to orders placed on or after June 29, 2026, 6:00 PM (Japan time). Orders placed before this date were shipped under the previous terms, where customs duties and import taxes were the customer’s responsibility.
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FedEx Asked for a TSCA Form — What Does It Mean and What Should I Do?
A TSCA form (declaration in compliance with the Toxic Substances Control Act) is a document required by U.S. Customs to confirm that imported items comply with American environmental regulations.
If FedEx requests that you complete a TSCA form, please forward the email to the MUSUBI KILN Concierge Team at info@musubikiln.com, and we will handle the process on your behalf.
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Will I have to pay customs duties or import taxes when shipping to the Canada?
No, you won’t. All orders to Canada are shipped Delivered Duty Paid (DDP).
This means that customs duties and taxes are already covered, so the price you see is the final price. No hidden fees, no surprises.
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Will I have to pay customs duties or import taxes when shipping to the U.K.?
No, you won’t. All orders to the U.K. are shipped Delivered Duty Paid (DDP).
This means that customs duties and taxes are already covered, so the price you see is the final price. No hidden fees, no surprises.
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What will happen if I refuse customs clearance procedures or reject the delivery?
If the recipient refuses to complete customs procedures or declines to pay customs duties or local import fees, the order will be treated as canceled by the recipient.
In such cases, all related costs, including return shipping fees, customs handling charges, and any other incurred costs, will be deducted from the refund amount.
Please note that once a shipment has departed Japan, all customs clearance and import procedures are handled exclusively by the destination country's authorities. As a result, any delays caused by customs inspections or import processes are beyond our control and cannot be compensated for or refunded by MUSUBI KILN.
To help avoid these situations, we strongly recommend reviewing your country’s import regulations and duty policies before placing an order.
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Can I specify delivery date and time?
Unfortunately, we are unable to accommodate requests for specific delivery dates or delivery times.
Once your order ships, you will receive an email with your tracking information. You will also receive email updates whenever the tracking status changes.
For security reasons, a signature is required upon delivery. If you are not available at the time of delivery, the package may be held at the nearest post office or delivery facility. In that case, please contact the carrier directly to arrange redelivery or pickup.
Please note that delivery to P.O. boxes is not available.
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How can I check the tracking number or courier?
Once your order has been shipped, you will receive a shipping confirmation email from MUSUBI KILN.
By clicking the “View your order” button in that email, you can check your delivery status in real time. The tracking number is also listed just below the button.
If you have any questions or concerns, please feel free to contact our Concierge Team anytime.
Concierge Team: info@musubikiln.com
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Do you ship within Japan?
Yes, we also offer domestic shipping within Japan. Please see our Shipping policy for details.
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CBP Form 5106 Guide: Creating or Updating an Importer Identity
The Create/Update Importer Identity Form (CBP Form 5106) is used to create or update importers' unique identification information in CBP's systems.
Please note that this form is only necessary for customers shipping to the United States.
1. Header & Identification
TYPE OF ACTION: ✔Notification of Identification Number
1 A. Importer / Business Name: your name or company name
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1 B. Identification Number
Tick the SSN box (leave “Request CBP-Assigned #” blank unless you prefer to mask your SSN).
2. Address & Contact
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2 A. Mailing Address
Street, City, State
Type of address: ✔ Residential
2 C. Phone:
2 E. E-mail:
3. Additional Data is required when the importer is a corporation
*If you will use your SSN as the Importer ID for personal (non-commercial) imports, you can generally leave all items in Section 3 “Company Information” (Blocks 3A–3J) blank.
3 A. Business Description
3 B. NAICS Code
3 E. Year Established
3 J. Contact Person / Officer
4. Certification
- Printed or Typed: Full Name and Title
- Signature
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Date
Sample completed form
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Do I have to pay duties or taxes to receive my order? (For customers in the U.S., U.K., Canada, and the EU)
No, you do not.
All orders shipped to the United States, the United Kingdom, Canada, and the European Union are Delivered Duty Paid (DDP).
This means that all customs duties and import taxes are already included, and the price displayed at checkout is the final amount you will pay.No hidden fees and no unexpected charges upon delivery.
Effective Dates of Customs Policy Changes
United States:
Starting August 22, 2025 (Japan time), all shipments to the U.S. transitioned to Delivered Duty Paid (DDP).
United Kingdom and Canada:
Starting November 6, 2025 (Japan time), all shipments to the U.K. and Canada transitioned to DDP.
European Union:
Starting June 29, 2026, 6:00 PM (Japan time), all shipments to the EU transitioned to DDP.
Orders placed before these respective dates are subject to the previous policy, under which customs duties and import taxes were the customer’s responsibility.
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Where will my order be shipped from?
All orders are shipped from Japan.
Our international shipping is offered through JAPAN POST, DHL, and FedEx. For more information about shipping, please refer to our Shipping Policy.
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What international shipping services can I use?
We provide safe, reliable international shipping so you can receive your items wherever you are.
We use JAPAN POST, DHL, and FedEx for international deliveries.
All orders are fully covered for any damage or loss that may occur during shipping, so you can shop with confidence. If you have any concerns or questions, please feel free to contact us anytime.
- Estimated delivery time may vary depending on the destination.
- For DHL shipments, an Additional Designation can be set up through the link provided after the tracking number is issued.
Small Packet Mail
(JAPAN POST)
EMS
(JAPAN POST)
Express delivery
(DHL)
Express delivery
(FedEx)
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Available Delivery 120 countries 120 countries 220 countries 220 countries Estimate
Delivery Time7-21 days 5-10 days 2-5 days 2-5 days Max Weight 2kg 30kg 70kg 70kg Length Up to 60cm Up to 1.5m 120cm 120cm Length + Girth Up to 90cm Up to 3m 120×80×80cm 120×80×80cm Tracking Service ✔︎ ✔︎ ✔︎ ✔︎ Signature ✔︎ ✔︎ ✔︎ ✔︎ Insurance ✔︎(Up to JPY6,000) ✔︎(Up to JPY20,000) ✔︎ ✔︎ Additional Designation - - ✔︎ ✔︎ URL Service detail Service detail Service detail Service detail -
Will my package be packed safely?
Yes. All products are carefully packed to ensure safe and trouble-free delivery.
We ship hundreds of packages each month, and only a small number ever experience issues. Each item is individually wrapped and securely protected to minimize the risk of damage during transit.
We guarantee that your order will arrive in perfect condition.
If an item is damaged during shipping, please contact our Concierge Team within 10 days of delivery and include clear photos of the damage. Once the issue is confirmed, we will promptly arrange an exchange or refund.
Concierge Team: info@musubikiln.com
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How can I track my delivery?
To check the delivery status of your package, you can do so from the shipping notification email.
If you have your tracking number, you can also track your package through each shipping carrier’s website.
Tracking page
Once your order ships from our warehouse, you will receive an email with your tracking information.
If you have any questions regarding your shipment, please contact our Concierge Team and include your order number (MKXXXX) and tracking number so we can assist you promptly. -
Will I be charged customs fees?
Please be aware that, for destinations outside our Delivered Duty Paid (DDP) regions (the U.S., U.K., Canada, and the EU), the customer is responsible for paying any customs fees applied to their order and for providing any documents required by customs in the country of receipt.
These costs include the sales tax in the country of receipt (applied to the total order value), duties on the cost of the products, and any handling fees applied by the shipping provider.
DHL and FedEx usually send an invoice a few days after delivery, whereas EMS (JP Post) generally charges the required sum at delivery.
We ship internationally from Japan, and depending on your country’s import regulations, you may be subject to customs duties or taxes upon delivery. (This does not apply to the U.S., U.K., Canada, and the EU, where duties and taxes are already included in the price — see below.)
For our customers in the USA, the UK, Canada, and the EU:
We ship to the United States, the United Kingdom, Canada, and the European Union on a Delivered Duty Paid (DDP) basis.
This means that all customs duties and import taxes are already included in the price.
You can enjoy a smooth and worry-free delivery with no extra costs at the time of delivery.Effective Date of Customs Policy Change
As of August 22, 2025 (Japan time), we switched to DDP (Delivered Duty Paid) for shipments to the United States. Orders placed before that date remain under the prior terms, where customs duties and import taxes are borne by the customer.As of November 6, 2025, 6:00 PM (Japan time), we switched to DDP (Delivered Duty Paid) for shipments to the United Kingdom and Canada. Orders placed before that date remain under the prior terms, where customs duties and import taxes are borne by the customer.
As of June 29, 2026, 6:00 PM (Japan time), we switched to DDP (Delivered Duty Paid) for shipments to the European Union. Orders placed before that date remain under the prior terms, where customs duties and import taxes are borne by the customer.
For our customers in Australia:
Orders below $1000 AUD are considered 'low value imports' by Australian customs. As of 01 July 2018, customs duties may apply to any goods imported from overseas by consumers in Australia.
For more information, please visit the Australian Customs website.
For our customers in Singapore:
Orders above $400 SGD require payment of the applicable duties and the GST.
For more information, please visit the Singapore Customs website.
For our customers in Mainland China:
We ship via EMS. EMS is rarely stopped by customs, but if it is subject to inspection, you will be charged taxes.
Instead of import duties and value-added tax, a tax called the personal postal articles tax (行邮税) is applied. The tax is 13%, 20%, or 50% depending on the item. For tableware, it should be 1,3% of the price.However, this is often changed and cannot be guaranteed. Tax is exempted if the tax amount is less than CNY 50.
Import price limits are also regulated, and purchases should be made within the following limits.- Purchase limit per purchase: CNY 5,000
- Annual purchase limit: CNY 26,000
For more information, please visit the China Customs website.
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How much is the shipping fee?
Shipping fees vary by destination and order value, and are shown in your local currency at checkout once you add items to your cart and select your country. For free-shipping thresholds and shipping rates by region, please see our Shipping Policy.
As many customer reviews note, we always do our best to ensure safe, prompt delivery. We also offer domestic shipping within Japan.
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Do you ship internationally?
Yes, we ship internationally, but due to carrier and legal restrictions, we are unable to ship to the following countries, unfortunately.
- India
- Russia
- Brasil
- Egypt
- Thailand
- Israel
- Spain
- Bahrain
- Kuwait
- Qatar
- Jordan
- Oman
- Saudi Arabia