How can I get a discount on shipping fee?
Usually, the more items you buy, the higher the shipping cost will be, but if you buy more than 38.11 USD, we will owe a part of the shipping cost. Shipping is free for orders over 47,500 Japanese yen, but it changes daily due to fluctuations in the exchange rate. Please refer to the top page of our site for the actual amount in your currency.
*Converted at the rate as of 23.05.2023
The amount shown on the cart page is the amount with that discount already applied as follows.
JPY5,000 (USD 38.11) - 20% JPY10,600 (USD 80.78) - 30% JPY16,200 (USD 123.46) - 40% JPY21,800 (USD 166.14) - 50% JPY27,400 (USD 208.82) - 60% JPY33,000 (USD 251.49) - 70% JPY38,600 (USD 294.17) - 75% JPY44,200 (USD 336.85) - 80% JPY47,500 (USD 362.00) - FREE *(Converted at the rate as of 23.05.2023)
For more information, please also refer to our shipping policy page.
SHIPPING POLICY: https://musubikiln.com/pages/shipping-policy
If you can't find the information you need, please do not hesitate to get in touch with us.
Customer Support: email@example.com
Where will my order be shipped from?
All orders will be shipped from Japan. Our international shipping is offered through JAPAN POST, DHL, and FedEx. For more information about shipping, please refer to the following link.
What international shipping services can I use?
Musubi Kiln provides safe and secure delivery services for you to receive your items wherever you are. We cover all damage or loss that occurs during shipping.
Please do not hesitate to reach us should you have any concerns or doubts.
Our international shipping is offered through JAPAN POST, DHL, and FedEx.
*Estimated delivery time may vary by destination.
*Additional Designation for DHL can be set up through the link after Tracking Number has been provided.
JAPAN POST JAPAN POST DHL(Express delivery) FedEx(Express delivery) Available Delivery 120 countries 120 countries 220 countries 220 countries Delivery Time 7-21 days 5-10 days 2-5 business days 2-5 business days Max Weight 2kg 30kg 70kg 70kg Length Up to 60cm Up to 1.5m 120cm 120cm Length + Girth Up to 90cm Up to 3m 120×80×80cm 120×80×80cm Tracking Service ✔︎ ✔︎ ✔︎ ✔︎ Signature ✔︎ ✔︎ ✔︎ ✔︎ Insurance ✔︎(Up to JPY6,000) ✔︎(Up to JPY20,000) ✔︎ ✔︎ Additional Designation - - ✔︎ ✔︎ URL Service detail Service detail Service detail Service detail
How long does it take for Pre-order items to be shipped?
If your order includes pre-ordered items, we can ship all of the items as soon as they are restocked. It usually takes a month in most cases, but some items may take up to 2 months to restock.
Artisans create each piece by hand, and they are delivered on a first-come, first-served basis. We appreciate your patience.
Will my package be packed safely?
We pack your products carefully to ensure a trouble-free delivery of your goods.
We regularly ship more than hundreds of packages per month, but only a few cause problems.
We guarantee our products to arrive in perfect condition. If the items from your order are damaged during shipping, we are deeply sorry but please get in touch with our customer support with a detailed photo of the damage within 30 days of your delivery. We will exchange or refund as soon as we can confirm.
Customer Support: firstname.lastname@example.org
How can I check my order status?
If you want to check the delivery status of your package, you can do so from the shipping notification email. If it has not yet been shipped, you will not have received a shipping notification, so please contact Customer Support for the latest information with your order number and email address.
If you know your tracking number, you can also track your package through each shipping carrier's website.