Please be aware that, for destinations outside our Delivered Duty Paid (DDP) regions (the U.S., U.K., Canada, and the EU), the customer is responsible for paying any customs fees applied to their order and for providing any documents required by customs in the country of receipt.
These costs include the sales tax in the country of receipt (applied to the total order value), duties on the cost of the products, and any handling fees applied by the shipping provider.
DHL and FedEx usually send an invoice a few days after delivery, whereas EMS (JP Post) generally charges the required sum at delivery.
We ship internationally from Japan, and depending on your country’s import regulations, you may be subject to customs duties or taxes upon delivery. (This does not apply to the U.S., U.K., Canada, and the EU, where duties and taxes are already included in the price — see below.)
For our customers in the USA, the UK, Canada, and the EU:
We ship to the United States, the United Kingdom, Canada, and the European Union on a Delivered Duty Paid (DDP) basis.
This means that all customs duties and import taxes are already included in the price.
You can enjoy a smooth and worry-free delivery with no extra costs at the time of delivery.
Effective Date of Customs Policy Change
As of August 22, 2025 (Japan time), we switched to DDP (Delivered Duty Paid) for shipments to the United States. Orders placed before that date remain under the prior terms, where customs duties and import taxes are borne by the customer.
As of November 6, 2025, 6:00 PM (Japan time), we switched to DDP (Delivered Duty Paid) for shipments to the United Kingdom and Canada. Orders placed before that date remain under the prior terms, where customs duties and import taxes are borne by the customer.
As of June 29, 2026, 6:00 PM (Japan time), we switched to DDP (Delivered Duty Paid) for shipments to the European Union. Orders placed before that date remain under the prior terms, where customs duties and import taxes are borne by the customer.
For our customers in Australia:
Orders below $1000 AUD are considered 'low value imports' by Australian customs. As of 01 July 2018, customs duties may apply to any goods imported from overseas by consumers in Australia.
For more information, please visit the Australian Customs website.
For our customers in Singapore:
Orders above $400 SGD require payment of the applicable duties and the GST.
For more information, please visit the Singapore Customs website.
For our customers in Mainland China:
We ship via EMS. EMS is rarely stopped by customs, but if it is subject to inspection, you will be charged taxes.
Instead of import duties and value-added tax, a tax called the personal postal articles tax (行邮税) is applied. The tax is 13%, 20%, or 50% depending on the item. For tableware, it should be 1,3% of the price.
However, this is often changed and cannot be guaranteed. Tax is exempted if the tax amount is less than CNY 50.
Import price limits are also regulated, and purchases should be made within the following limits.
- Purchase limit per purchase: CNY 5,000
- Annual purchase limit: CNY 26,000
For more information, please visit the China Customs website.