If the recipient refuses to complete customs procedures or declines to pay customs duties or local import fees, the order will be treated as canceled by the recipient.
In such cases, all related costs, including return shipping fees, customs handling charges, and any other incurred costs, will be deducted from the refund amount.
Please note that once a shipment has departed Japan, all customs clearance and import procedures are handled exclusively by the destination country's authorities. As a result, any delays caused by customs inspections or import processes are beyond our control and cannot be compensated for or refunded by MUSUBI KILN.
To help avoid these situations, we strongly recommend reviewing your country’s import regulations and duty policies before placing an order.