Our Products
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How can I find the size and capacity of the items?
On every product page, the measurements of each item are provided. To see an example, kindly refer to the red-circled section in the picture below.If you can't find the information you need, please do not hesitate to get in touch with us.
Customer Support: info@musubikiln.com
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Are all Donabes(Clay-Pots) induction compatible?
Our Donabes are only compatible with an open flame, electric cooktops, and ovens, but not induction.
However, the following Donabe is induction compatible also.
Kikka Banko Donabe Japanese Clay Pot Induction Compatible for 3 to 4 persons:
For more information on product use, please refer to the description on each product page. Here is an example.
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Can dishes be used in the oven?
Please do not use our handmade products in the oven, as they are very delicate.
Products made with gold or silver should not be used in microwave ovens or ovens,as sparks may fly off and cause the surface to become dirty or damaged.
Also, please refrain from using lacquerware and metal products in ovens.As for using microwaves, it depends on the product, so please check the “PRODUCT DETAIL” on the product page.
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Do you sell gift cards?
We offer gift cards so that your special one can choose from her/his favorite traditional Japanese tableware.
The gift card will be sent to you via email with instructions on how to use it at checkout. All you have to do is forward the email to your loved one.
You can purchase it from here.
https://musubikiln.com/products/gift-card -
How to care for my tableware?
In order to help our customers use the products for a long time, we provide instructions on how to care for tableware.
Please refer to the following page.
HOW TO CARE: https://musubikiln.com/blogs/how-to-care
If you have further questions, please feel free to contact us at any time.
Customer Support: info@musubikiln.com
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Can I purchase the set products individually?
Unfortunately, the items in a set are not intended for individual sale as they are crafted as a complete set by artisans.
We appreciate your understanding.
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Are the products safe to use in the microwave and dishwasher?
Whether or not the product can be used in a microwave oven or dishwasher depends on the product, so please check the "Product Details" on the product page. Please refer to the below picture as an example.
*Please do not use products containing gold or silver, as sparks will fly.
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How much can the teapot hold?
On every product page, the measurements of each item are provided. To see an example, kindly refer to the red-circled section in the picture below.If you can't find the information you need, please do not hesitate to get in touch with us.
Customer Support: info@musubikiln.com
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Is it okay to heat the Sake Bottle with hot water?
Yes, you can heat up the sake bottle in hot water. However, please do not heat products with gold or silver in the microwave, as sparks will fly.
How to heat up a bottle of sake
- Put the sake bottle in the pot and pour water into the pot until the bottle is half full.
- Remove the sake bottle and heat the water in the pot.
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While the water is heating, pour the sake into the bottle.
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wrap the spout of the sake bottle.
- When the water in the pot comes to a boil, turn off the heat.
- Put the sake bottle in the center of the pot to warm it up.
- Pour the warmed sake into a sake cup and drink.
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Do your products contain lead/cadmium?
Our products and most glazed pottery contain some lead/cadmium. However, all of our products have been tested in accordance with the Japanese Food Sanitation Act and meet their elution standards.
Please be aware that the standards differ from country to country in terms of testing methods and criteria; therefore, we do not guarantee that the test will meet the standards in your region.
If you have any other questions, please don't hesitate to contact us anytime.
Customer Support: info@musubikiln.com
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I found something that looks like a crack in the product. Is it defective?
Please be assured that minor cracks, as shown in the images below, are not defective. What you see on the surface of the plate is "penetration."
This is different from cracks or flaws that occur when a piece is broken. The bottom of the pottery is not cracked, will not leak liquids, and can be used normally.
Even if the pottery is made of the same clay, the same glaze, and fired in the same kiln at the same time, it may or may not have penetrations due to differences in the firing temperature at the firing position in the kiln. We hope that you will enjoy our plates, considering the penetration as a unique feature of pottery.If you feel the crack scratches your hand, it may be defective. Please contact our customer service with a photo of the crack.
Customer Support: info@musubikiln.com
