Yes, you can cancel your order under certain conditions.
If your order has NOT been packed yet
You may cancel your order and receive a full refund.
If you want to cancel, please contact us as soon as possible.
Concierge Team: info@musubikiln.com
If your order HAS already been packed
The order can no longer be canceled, but you may still return the items after receiving them.
Please note:
Unless the return is due to our mistake, shipping fees and customs fees (if applicable) will not be refunded.
For more details, please see our Refunds section.
Personalized, customized, or made-to-order items
These items cannot be canceled, whether they have been shipped or not.
(Examples: items not listed on our website, B2B orders, etc.)