I want to return my order.

  • Updated

We accept returns within 30 days after you receive the products. Once you sign in the receiving receipt, the date will be recorded in our system. If 30 days have passed, unfortunately we cannot offer you any refund or exchange.

To be eligible for a return, your items must be an unused and in the same condition that you receive it. It must also be in the original packaging. The following items are some of examples that cannot be returned.


Invalid returns:

  • Gift cards
  • Items not on our website
  • B to B orders


To return an item, please contact us through our web form or send us an email at info@musubikiln.com.

Your return cannot be refunded unless you inform us beforehand. Please also do not send your purchase back to the manufacturer.

Shipping costs that are charged to return and redeliver will be covered by us if products are defective or wrong. However, if you do not like items or want to return them due to your circumstance, you will have to cover those costs.

If you are shipping an item over JPY10,000, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned items.

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