Please be aware that in all cases the customer is responsible for paying any customs fees applied to their order and for providing any and all documents required by customs in the country of receipt.
These costs include the sales tax in the country of receipt (applied to the total value of the order), duties on the cost of products (around 6% for the European Union), and any handling fees applied by the shipping provider.
DHL and FedEx usually send an invoice a few days after delivery whereas EMS (JP Post) generally charges the required sum at delivery.
For Airmail Small Packet, your national carrier will generally bill you when applicable.
We understand that custom fees are worrying for some customers. We hope that you are reassured by the fact that, when buying at our store, you really are ordering direct from Japan- getting authentic and original Japanese items that are not easily found anywhere else.
For our customers in the USA: Most packages with a declared value under $800 USD will be cleared without any fee. If you purchase more than that amount, we will split your order into multiple shipments as best we can.
*We will do our best, but we will not be responsible for any failure to do so.
*If a shipment is split into multiple shipments, the shipping date may be shifted by one day for each package.
For our customers in Australia: Orders below $1000 AUD are regarded as 'low-value imports' by Australian customs. As of 01 July 2018, customs duties may apply to any goods imported from overseas by consumers in Australia. For more information, please visit the Australian customs website.
For our customers in Canada: Orders above $20 CAN require that you pay the applicable duties and the GST. For more information, please visit the Canadian customs website.
For our customers in Singapore: Orders above $400 SGD require that you pay the applicable duties and the GST. For more information, please visit the Singapore customs website.
For our customers in China Mainland: We are shipping to China Mainland via EMS. EMS is not often stopped by customs, but if it is subject to inspection, you will be charged taxes.
Instead of import duties and value-added tax, a tax called personal postal articles tax(行邮税) is applied. The tax is 13%, 20%, or 50% depending on the item, but in the case of tableware, it should be 13% of the price. However, this is often changed and cannot be guaranteed. Tax is exempted if the tax amount is less than CNY 50.
Import price limits are also regulated, and purchases should be made within the following limits.
・Purchase limit per purchase CNY 5,000
・Annual purchase limit: CNY26,000
For more information, please visit the China customs website.
For our customers in the EU:
EU Directives calculate the Total Value of the order as a combination of the price of the product and shipping fees.
- For orders with a Total Value under 150 euros: The buyer is responsible for paying the consumption tax of the total value.
- For orders with a Total Value that exceeds 150 euros: The buyer is responsible for paying both consumption tax and import duty of the total value.
Additional information on importing goods to: Switzerland Germany United Kingdom